Terms of service

Last updated: 29 October 2026

These terms apply when a school, academy, trust, nursery, childminder or other setting ("you") licenses Assess Plan Do Review ("the service") from SEND Wade (APDR) ("we", "us"). By starting a pilot, accepting a quote or paying an invoice, you agree to them on behalf of your organisation.

1. Who we are

Assess Plan Do Review is provided by SEND Wade (APDR), a sole trader business based at 62 Saracen Drive, Sutton Coldfield, B75 7HF, United Kingdom. Contact us at [email protected].

2. What the service is

Assess Plan Do Review is a web-based planning aid for special educational needs support. It suggests barriers to learning, quality first teaching strategies, targets and a one-page pupil profile, following the graduated approach. It gives starting points for professional judgement. It is not a diagnosis, an assessment tool or a substitute for advice from specialists, and your staff remain responsible for the plans they make.

3. Your licence

• A licence lets the staff of one setting use the service for the licence period, normally 12 months, up to the number of staff logins on your invoice.
• Logins are for named staff at your setting. Please don't share logins or give access to people outside your organisation.
• Your main user manages staff logins and your school's branding, and is our main contact.
• Trust licences cover each listed school as a separate account.

4. Free demo and pilots

The public demo is free for 24 hours per email address and uses a made-up pupil. A free pilot gives up to 5 staff the full service for one half-term. Pilots end automatically at the end of the agreed period unless you choose to take out a licence. There is no charge and no commitment.

5. Fees and payment

• Prices are set out on our website and in any quote we give you. Founding-school and trust discounts apply as stated in the quote.
• We invoice yearly in advance. Invoices are due within 30 days. You can pay by card or bank transfer through our payment provider, Stripe, or by another method we agree. Purchase orders are welcome; please send the number before we invoice.
• We are not registered for VAT, so no VAT is charged.
• Your licence starts, or is extended, when your invoice is paid.

6. Renewal and ending your licence

• Licences do not renew automatically. Before your licence ends we will send you a renewal invoice. If you don't pay it, your licence ends on its end date.
• If you are unhappy with the service within 30 days of paying for your first licence, tell us and we will refund that payment in full.
• Staff logins and your school's settings are deleted 90 days after your licence ends, as described in our privacy statement.
• We may suspend or end a licence if an invoice is unpaid after a reminder, or if the service is misused. We will contact your main user first wherever we can.

7. Pupil information and data protection

• The service is designed so that pupil information stays in the browser of the member of staff using it. We do not receive, store or have access to pupil information, so we do not act as your data processor for it.
• Your school is the data controller for anything staff enter and for any plans, profiles or files they copy, print or download, and remains responsible for storing and sharing them under its own policies.
• Please don't send pupil information to us in emails, support requests or the contact form.
• We hold the names and school email addresses of staff with logins, so that they can sign in. How we handle this, and the information we hold about business contacts, is set out in our privacy statement.

8. Using the service properly

You agree not to try to break, overload or get around the security of the service, copy or resell it, or use it for anything unlawful. We may update the service to improve it, and we will tell you before any change that would mean storing or sending pupil information.

9. Availability and support

We work to keep the service available and secure, but we can't promise it will always be uninterrupted or error-free. Support is by email to [email protected] and we aim to reply within two working days during term time.

10. Ownership

We own the service, its content and its design. Your school owns the plans, profiles and files your staff create with it, and your school's name, crest and other branding.

11. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited.
• Otherwise, our total liability to you in any 12-month period is limited to the fees you paid us for the service in that period.
• We are not liable for decisions made using the service, which remain a matter for professional judgement, or for indirect losses such as lost time or data held in your own systems.

12. Changes to these terms

We may update these terms. We will tell your main user by email about any important change at least 30 days before it applies, and the version in force when you pay an invoice applies to that licence period.

13. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.